Case intake open · Monday–Friday 08:00–18:00 ET File No. format: NALMB-YYYY-0000
North American Logistics Mediation Bureau
An independent body for the resolution of carrier–broker disputes
Volume I · Issued under Bureau authority
Filed: Continental United States
Statement of Purpose

We do not erase
the record. We clarify it.

The Bureau is a neutral, third-party mediator for disputes arising between motor carriers and freight brokers — including matters surrounding FreightGuard entries, load performance, and contract misinterpretation. We do not remove reports. We do not defend wrongdoing. We establish, on the record, what occurred.

Submit a Case for Review Read the Protocol →
FMCSA VERIFICATION· BOL & POD RECONCILIATION· TIMESTAMP AUDIT· COMMUNICATIONS REVIEW· WRITTEN FINDINGS· BROKER-RETAINED AUTHORITY· FMCSA VERIFICATION· BOL & POD RECONCILIATION· TIMESTAMP AUDIT· COMMUNICATIONS REVIEW· WRITTEN FINDINGS· BROKER-RETAINED AUTHORITY·
§ I   Mandate

What the Bureau is — and is not.

The Bureau is
  • An independent mediator retained neither by carriers nor by brokers.
  • A fact-finding process supported by AI analysis and human investigators with operating experience in freight.
  • A producer of written findings that either party may submit to third-party registries at their own discretion.
The Bureau is not
  • A collection agency or recovery firm.
  • A report-removal service. Removal is never guaranteed and always rests with the reporting broker.
  • An advocate for either party. We do not argue cases. We establish them.
§ II   Resolution Protocol

Three phases. No shortcuts. One record.

Every case filed with the Bureau proceeds through the same sequence. Nothing is expedited for fees. Nothing is concealed from the opposing party.

  1. Phase 01
    INTAKE

    Screening & Verification

    Each filing is opened as a numbered docket. FMCSA operating authority, insurance, safety scores, and historical load-board activity are pulled and cross-referenced against the carrier's and broker's submitted documentation.

    Note — Where the record indicates deliberate misrepresentation, double-brokering, identity fraud, or willful default, the docket is closed and the case is refused. We will not mediate for bad actors.

  2. Phase 02
    INQUIRY

    Investigation & Narrative

    A mediator is assigned. Both parties are invited to submit their account in writing, supported by bills of lading, proofs of delivery, dispatch logs, rate confirmations, and complete email and message threads.

    AI-assisted review reconciles timelines, flags missing documents, and surfaces discrepancies in timestamps, tone, and sequence. Findings are never automated — every conclusion is reviewed and signed by the assigned mediator.

  3. Phase 03
    FINDING

    Recommendation & Record

    The Bureau delivers a written Resolution Summary: a dated, source-cited account of what occurred, where communication broke down, and what, in the mediator's judgment, a fair resolution looks like.

    The broker retains absolute discretion. They may amend, retain, or remove any report. A documented resolution — regardless of outcome — strengthens the broker's legal posture should the matter later be disputed.

§ III   Jurisdiction

Two parties. One record. One mediator.

For Motor Carriers
01

If a report was filed against you.

A miscommunication, a missed appointment, a dispatcher error — these do not define a carrier. If the facts support your account, file a case. The Bureau will examine the record, contact the broker on your behalf, and produce a formal finding. We act on evidence, not advocacy.

  • Single point of contact — no broker-facing calls from you
  • Document review and timeline reconstruction
  • Written Resolution Summary delivered in 7–14 business days
For Freight Brokers
02

If a carrier disputes your filing.

You receive one professional inquiry, in writing, from a neutral mediator — not a series of escalating calls from the carrier or their representatives. You receive a documented record. You retain every right and authority over your FreightGuard filing. We do not pressure. We do not argue. We clarify.

  • Zero cost to the broker for participation
  • Full documentation package for your file
  • Your Carrier411 posting, your decision — always
“
The transportation industry does not lack for opinion. It lacks for record. The Bureau exists to supply the latter.
— From the Bureau's Founding Statement
§ IV   Operating Principles

Five commitments, held without exception.

I.

Neutrality

The Bureau does not represent carriers. It does not represent brokers. It represents the facts of a given matter and the standards of the industry in which both operate.

II.

Evidence

No finding is issued without documentary support. Emotion, reputation, and tenure are not evidence. BOLs, PODs, timestamps, contracts, and traced communications are.

III.

Refusal

We refuse cases where the record shows fraud, willful default, or intent to deceive. A mediator who will defend anything is not a mediator. They are a hired voice.

IV.

Deference

The reporting broker holds final authority over their entries at all times. The Bureau issues findings and recommendations. It does not issue commands.

V.

Permanence

Every docket is retained. Every finding is archived. A carrier or broker may return to a prior case at any time. The record is the product.

✦
Sine ira et studio Without anger and without bias.
7–14
Business days
from intake to finding
0
Cost to participating
brokers
100%
Broker discretion
over final action
∞
Archival retention
of every docket
§ V   Case Intake

File a matter with the Bureau.

Intake is handled in writing. Every submission receives a docket number and a confirmation of receipt within one business day. No case proceeds without the identification of both parties and the supporting record.

For Carriers
Submit the disputed report, your MC/DOT, the BOL, POD, rate confirmation, and any related correspondence.
For Brokers
If contacted by the Bureau regarding a filing, respond to the mediator's written inquiry at your convenience. Non-response closes the case; it does not resolve it.
Confidentiality
Case contents are shared only between named parties and the assigned mediator. Findings belong to the filing party.
Case Filing
Form NALMB-01 · Rev. 2026
FILE NO.
NALMB-2026-____